Refund & Rescheduling Policy.

At ctrl., we’re committed to providing high-impact coaching and transformation experiences. To ensure fairness and clarity for all clients, the following policy outlines our terms for refunds and rescheduling of services.

❌ Refund Policy

1:1 Sessions

Refunds are not available for 1:1 coaching or consultation sessions.
Your booking secures a dedicated time slot and preparation from your coach, which cannot be reallocated at short notice.

Group Programmes & Courses

Refunds are not available once any session has been attended.
Cancellations made within 30 days of the scheduled course start date are non-refundable, due to pre-committed resources, group structuring, and scheduling obligations.

7-Day Money-Back Guarantee: Take CTRL of Your Dating Life (online course)

We want you to give the course a fair try. If it is not right for you, you can request a full refund within 7 days of purchase, as long as both of these apply:

You have watched all three videos in the Introduction chapter and at least the first six videos in the Rebooting Your Mindset chapter.
You have not watched beyond the first video in the Masculine vs. Feminine Energy chapter.

If you have watched beyond the first video in Masculine vs. Feminine Energy, a full refund is not available. At our discretion, we may offer a partial refund of up to 50% of the amount you paid (after any discounts), provided you request it within 7 days of purchase and have not started the Approach Like a Man chapter.

To request a refund, stop using the course and email hello@takectrl.ae from the email address you used to buy it.

🔄 Rescheduling Policy

1:1 Sessions

You may request to reschedule a booked 1:1 session if the request is made at least 14 days in advance.
A maximum of two sessions can be rescheduled per client or programme.
Rescheduling is subject to availability and must be completed within the original programme timeframe.
Exceptional circumstances (e.g. medical emergencies) may be considered if supporting documentation is provided.

Group Programmes & Courses

Rescheduling individual group sessions is not possible, as sessions follow a fixed schedule with multiple participants.
If you are unable to attend a session, you may request a summary or relevant materials, if applicable, but make-up sessions are not guaranteed.

📩 How to Request a Change

To request a change or raise a concern, please email hello@takectrl.ae with:

Your full name
Session or programme name
Original date and time
Reason for the request
Supporting documentation (if applicable)

⚠️ No-Show Policy

Missing a session without notice or outside the rescheduling window will count as a used session and is non-refundable.
For group courses, no-shows will not be entitled to refunds or session transfers.